CLASS ATTENDANCE POLICIES:
Class reservation & Cancelation Policy:
All members are required to reserve classes to secure a spot in their desired class time. If you are unable to reserve a spot prior to the class maximum, then your name will be added to a waitlist. If you reserved a spot in a class and can no longer attend, you will be required to cancel your reservation 12-hours prior to the class start time to allow for another member on the waitlist to attend the class. If you are on the waitlist you will need to wait until a spot opens to attend the class. The system will notify you directly if space becomes available. Please Note: Once you arrive to class you will still need to check in at the kiosk or via your phone to change your status from reserved to checked in for that specific class. reserving a spot in the class is not the same as checking in to class.
All members can cancel their reservation free of charge no later than 12-hours prior to the start of class. After that time, a fee of $10 will be charged if you are on a recurring unlimited monthly plan. If you are on a specific session count membership, then a visit will be deducted from your membership. Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. If you have a late cancellation due to an emergency, you can click the button below to email proper documentation explaining why you could not make your reservation.
Sign in Policy
All members must sign in at the iPad prior to your scheduled class to change your status from reserved to checked in. This includes any and all classes, private sessions, workshops, etc. If there are multiple classes or sessions going on please be sure to sign in to the correct class type and time.
If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
3-month initial commitment:
Since we are based on results and know how long it can take to see a result, we are asking you for an initial commitment for 3-months. Your membership is still paid on a monthly basis but cancelling early will result in a $50 charge to your account. After the 3-months, you are on a month-to-month basis with a 30-day cancellation notice.
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. Any changes to plan, or cancellation must be received 30 days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be submitted via email by clicking on the button below and received thirty (30) days prior to your credit/debit card processing date. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card.
Membership Upgrades & Downgrades:
All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
Attending More Sessions Than Allowed By Your Membership Plan:
If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $10 per additional session. For example if a member has a 9 session per month plan, but attends 12 sessions within their monthly billing cycle they will be charged their 9 session per month membership fee as well as an additional $30 for the additional three classes attended. Class fees for additional classes will be billed directly to the members card on file at the end of the month. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings
Membership Holds and Account Freezes:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be sent to our email by clicking the button below prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Membership Lapses & Membership Reactivation:
If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.
Studio HF Alpharetta will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email (click the button below). Please do not send cancellation messages to our Facebook page or other social media sites.
Studio HF Alpharetta does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
Discounted Membership Plans & Packages:
Studio HF Alpharetta provides discounted rates to public service members to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students. We also provide discounts to dependents of all active military, Law Enforcement and fire and rescue personnel. In order to receive the discount a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.
We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym.
Studio HF Alpharetta reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by Studio HF Alpharetta for any reason; we will refund the balance or remainder of any prepaid, unused membership.